Nate.

Certification Programs

Defined the strategy for a new global certification program, authored 800+ exam questions, and automated the entire pipeline—enrollment, login provisioning, grading, scoring, badge issuance, and learner notifications. Piloted with stakeholders, then scaled to a +88 NPS. See recent badge earners on LinkedIn.

Credentialing at Scale

8 exams. 800+ questions. Fully automated.

One pipeline handles enrollment, grading, scoring, and badge issuance across every exam.

Automation

Badges issued the moment you pass.

Python and JavaScript workflows integrate the Credly API for instant digital credentials.

Impact

96% satisfaction. +88 NPS.

650+ credentials issued, with 75% less administrative overhead.

Challenge

Launching a global certification program for admins, partners, employees, and developers meant scaling a fair, secure, and rigorous exam process. We needed to evaluate hundreds of learners with varied workflows, prevent question fatigue, and eliminate manual work like account creation and badge delivery.

Solution

Exam Design

  • Authored 800+ questions targeting core competencies across user types.
  • Refined questions with stakeholders to balance clarity and challenge.
  • Used pilot data to optimize for accuracy and learner experience.

Automation Workflows

  • Built Python and JavaScript workflows for enrollment, grading, sandbox setup, and messaging.
  • Integrated the Credly API to auto-issue digital badges on exam completion.

Data & Feedback Loop

  • Connected data from Qualtrics, Skilljar, and Credly in a Domo dashboard.
  • Gave leadership real-time program health and learner feedback.

My Role

  • Designed and led the entire digital credential program end to end.
  • Wrote 800+ certification questions using evidence-based assessment frameworks.
  • Ran stakeholder pilots and usability tests to refine systems and UX.
  • Built automation tools to cut administrative overhead.
  • Built dashboards and data tooling for performance tracking.

Tools & Technologies

  • Development: Python, JavaScript
  • Data & Dashboards: Domo, Qualtrics, Skilljar
  • Credentialing: Credly API
  • Communication: Dynamic email system

Impact

96%
Learner satisfaction (+88 NPS)
75%
Decrease in admin overhead
650+
Credentials issued to date
Scalable
Repeatable model for future programs